Each knife is handmade and one of a kind—natural textures vary. Photos are for reference; your knife may differ slightly.
All knives are handcrafted with limited stock. They are typically made to order (usually completed within 7 business days) and delivered within 3-5 business days after shipment.
Standard made-to-order items can be returned within 14 days, while custom-made items are non-returnable unless there is a verified issue.
WHY COLLECTORS CHOOSE STONEBLADE FORGE
A: Each piece is handcrafted from natural crystals and gemstones. Natural materials vary, so every item has unique patterns, textures, and color tone.
A: Photos are for reference. Because each piece is handmade and uses natural crystal/gemstone material, no two items are exactly the same. You can expect the same style and overall shape, but the grain and texture will be one-of-one.
A: Our products are intended for collection and display. Buyers are responsible for checking local laws and import rules before ordering.
A: Yes, custom requests may be available depending on material and complexity. Contact us with your idea and reference images, and we’ll confirm feasibility and lead time.
A: If you contact us quickly and the order has not entered production/packing, we’ll do our best to help. Once production begins, changes or cancellations may not be possible.
A：Each made-to-order item is typically completed within 7 business days after purchase. Once production is finished, the order will be shipped immediately.
A: After your order ships, estimated delivery is about 3-5 business days. Delivery time can vary by destination and customs processing.
A: Yes. You’ll receive tracking details by email once your order ships. Tracking updates may take 24–72 hours to appear after the first scan.
A: Standard (non-custom) items may be eligible for return within 14 days of delivery, provided they are unused and in original condition. Custom or personalized orders are not eligible for return, unless they arrive damaged or incorrect.
A: Please contact us within 48 hours of receiving your order and provide photos of the packaging, labels, and product. An unboxing video is highly recommended. We will assist in resolving the issue based on our review and the carrier's policies.
A: Please check with household members, neighbors, and your local carrier first. If you still can’t locate it, contact us and we’ll help you investigate with the carrier.
A: Treat it as a collectible. Avoid drops, hard impacts, and extreme temperature changes. Wipe gently with a soft dry cloth and store in a dry place.
A: Yes. Natural crystals and gemstones can include variations in pattern, texture, and tone. These are part of the material’s character and make each piece one of a kind.
