Shipping policy

Thank you for supporting our handcrafted work. Many of our items are made-to-order collectible pieces.

## Made-to-Order Processing Time

All blades are handcrafted, and in-stock quantities are limited.

Each made-to-order item is typically completed within **7 business days** after purchase. Once production is finished, the order will be **shipped immediately**.

After shipment, delivery usually takes **3–5 business days**.

Please note that processing times may vary during periods of high demand. If your order requires more time than expected, we will contact you by email.

## Where We Ship & Shipping Cost

We currently ship to the **United States and Europe**. If your destination is available at checkout, we can currently ship there. If not, please contact us by email.

We offer **free standard shipping**. No standard shipping fee will be charged at checkout.

## Tracking

Tracking information will be provided when available.

Delivery times may occasionally be affected by customs clearance, local courier operations, or other unforeseen shipping delays.

## Customs, Duties & VAT (Important)

Most orders are shipped using **DDP (Delivered Duty Paid)**. In most cases, you will **not** be asked to pay duties or VAT upon delivery.

However, customs policies may vary by country, and inspections may still occur. If local authorities or carriers require additional information or charges, we will do our best to assist you promptly.

## Incorrect Address / Failed Delivery

Please make sure your shipping address is entered correctly before placing your order.

If a parcel is returned due to an incorrect address, failed delivery attempt, or unclaimed shipment:

- We can assist with reshipment, but any additional fees (such as re-delivery or return handling fees, if applicable) are the buyer’s responsibility.
- If a refund is approved, any incurred fees (including return handling fees or payment processing fees, if applicable) may be deducted from the refund amount.

## Damage / Missing Parts / Wrong Item

If your order arrives damaged, incomplete, or incorrect, please contact **support@stonebladeforge.com** within **48 hours of delivery** and provide clear photos. An unboxing video is strongly recommended.

After verification, we will prioritize a replacement or reshipment. If a replacement is not possible, we will discuss an appropriate refund solution with you.